What are your candles made of?
All of our candles are made from a soy coconut wax blend that is paraffin free. All of our fragrance oils are ethically sourced and are carcinogen and toxin free.
Last updated: July 04, 2021 21:59
When does the backerkit survey end?
The backerkit survey will be open until July 24th.
Last updated: July 04, 2021 22:00
Will I have the opportunity to buy more of the goddess collection at a later date?
The candles made for the Kickstarter: Goddess collection are limited edition. There will be a 5th scent added to our website after the Kickstarter candles have been fulfilled that will be part of a growing permanent collection.
Last updated: July 04, 2021 22:01
How can I stay up to date on future collections?
Currently you can go sign up for our newsletter (sent out twice monthly) at wiccandlecompany.com to get up to date information on new collections and promotions. You can also follow us on IG at wic_candle_company.
Last updated: July 04, 2021 22:02
What are the scents for each goddess?
Artemis: cardamom, vanilla amber, and leather
Bastet: sage, cypress, and citrus
Freyja: pink peony, argarwood, and oud
Persephone: cedarwood, pomegranate musk blend
Last updated: July 10, 2021 14:30
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.